Customer Service Coordinator/ Returns Processor

Hours of work are 9:00 am to 5pm

  • Immediate Interview and Start
  • Working Monday to Friday
  • Free onsite parking
  • Able to commute – Leeds- LS11
  • Work Location: In person – Office Based only
  • 20 days Holiday Plus Bank Holiday

The successful applicant will report to the Operations/Customer Service Manager and will be responsible for day-to-day management of the administration relating to all customer issues, taking ownership of all ongoing customer queries, and seeking to maximise further sales opportunities within incoming calls. The Customer Service Coordinators also play a key role in supporting proactive outgoing selling during promotions.This role will also involve processing all items returned back to our warehouse, Re-processing items to be put back into stock and dealing with the occasional faulty item.


  • Ensuring all orders received by telephone or email are processed accurately and in a timely manner each day
  • Investigating and resolving all customer queries in an effective and efficient manner, to provide a satisfactory outcome in appropriate time scale
  • Advising on delivery dates, stock availability and prices, keeping up to date with product range and knowledge
  • Tracking parcels as required
  • Advising consumers of stockists and product/other information as required
  • Responding professionally and appropriately to web contact forms daily
  • Liaising with the accounts department on customer status, billing etc
  • Ensuring all calls & systems notes are completed and accurate at all times
  • Processing returns & arrange collections
  • Answering enquiries on our Web based chat service

About you:

  • Excellent communication skills, particularly on the telephone
  • Team Player and self-motivated with a drive to succeed and ability to manage their own time effectively
  • IT literacy essential, in particular a working knowledge of Microsoft Office, Outlook, Word, Excel
  • Ability to analyse sales reports to improve sales and maximise opportunities
  • Attention to detail with a systemic and accurate approach
  • Proven problem-solving ability


Please note – due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.


Please email with your CV and a cover letter detailing why you would like to work for Finest Brands to apply.