Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Returns can be mailed to: Finest Brands International, 146-148 Garnet Road, Laurel House, Leeds, LS11 5HP. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to email@example.com
PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience during peak times.
Any Christmas purchases made between the 10th November 2022 and the 23rd December 2022 may be returned until 31st January 2023, with a valid receipt/gift receipt or order number/dispatch note. This policy applies to all items purchased, whether full-priced, promotion or sale
The item(s) must be in a re-saleable condition with proof of purchase.